End-to-end claims management
We operate the full claims desk on your behalf — intake, validation, triage, and lifecycle ownership. One accountable owner per claim, capacity back for your team, no added headcount.
Services
Everything from first notice of loss to final outcome.
You can hand us the whole claims lifecycle, or plug us in where you need capacity most. Either way, the work is governed by SLAs and tracked to an outcome.
Liability assessment & negotiation
Structured liability analysis and experienced negotiation that drives to a fair, defensible position — with the reasoning and evidence documented at every step.
Assessor & repairer orchestration
We coordinate a national partner network — assessors, repairers, and specialists — tasked in the right order and measured against SLAs, so nothing stalls between hands.
Recovery & subrogation
Where money is owed, we pursue it. Recovery and subrogation managed as a first-class outcome — not an afterthought — to protect your net position.
Portfolio reporting & intelligence
Live visibility of speed, cost, leakage, and risk across your whole book — the numbers your board wants, without you building the dashboard.
Compliance & governance
Compliance is embedded in the workflow, not bolted on — SLA governance, defensible audit trails, and handling aligned to ASIC expectations and the General Insurance Code of Practice.
Engagement models
Fit to your book, not a fixed template.
- Full outsource — we own the claims desk end to end, reporting outcomes back to you.
- Overflow & surge — capacity that flexes with claim volume, event spikes, and seasonality.
- Specialist streams — liability, complex, or disputed claims handled by dedicated specialists.
- Recovery-only — we take on the recovery and subrogation workload as a standalone service.
Not sure which model fits?
Tell us about your claims volume and pain points — we'll come back with a recommended engagement shape.
Start the conversation